We follow internationally recognized clinical guidelines and best practices to ensure every treatment is safe, effective, and backed by the latest medical research. This approach minimizes risks, enhances outcomes, and ensures that patients receive the most appropriate and advanced care.
Patient-Centered Approach
Patient-Centered Approach
Our care model places the patient and their family at the heart of everything we do. From admission to discharge, we prioritize empathy, open communication, and personalized attention. Our focus on comfort and clarity ensures that patients feel informed, supported, and cared for at every step, contributing to consistently high patient satisfaction scores
Quality and Safety Standards
Quality and Safety Standards
We maintain stringent quality checks, robust infection control protocols, and continuous staff training from our in-house Quality team to guarantee the highest standards of care. Every member of our clinical team is trained to follow strict safety measures and evidence-based practices, ensuring both patient well-being and trust.
Our Specialities
Class care across 30+ medical and surgical specialities
My journey with Dr. Sandhu has been nothing short of a blessing. From the very beginning of my pregnancy to the day I finally held my little one in my arms, she was not just my doctor, but a constant source of reassurance, strength, motivation, and support.
Pregnancy can be an overwhelming journey, filled with endless questions, little worries, unexpected concerns, and moments of anxiety. What made my experience so much easier was knowing that Dr. Sandhu was always there. Whenever I was in trouble, worried about something, or simply had a concern, I could reach out to her. Her prompt responses to my messages and her readiness to guide me whenever I needed her were truly one of the biggest blessings of my pregnancy. She never made me feel that my questions were insignificant or that I was bothering her. Instead, she always made sure that I understood what was happening and felt reassured.
What I especially admire about her is the perfect balance she maintains between professionalism and warmth. She is extremely knowledgeable, experienced, and professional, but at the same time, she has such a loving and personal approach that you never feel like you are just another patient.
And throughout this entire journey, I never once felt that I was dealing with only a doctor or a medical professional. It always felt like I was speaking to a friend a friend who was honest, loving, straightforward, and wonderfully blunt about everything. She would tell me exactly what I needed to hear, even when it meant giving me those sweet little scoldings that were sometimes required! 😄 And somehow, even those scoldings came from a place of genuine care and concern.
Then came the final day the day of labour, the day I had been waiting for and, honestly, fearing in equal measure. That day, Dr. Sandhu was a constant source of support and motivation for me. When the pain became overwhelming and I felt like I could not go any further, she kept encouraging me, guiding me, and motivating me to keep going. Her words, her confidence in me, her patience, her love, and her professionalism gave me the strength to finally win my battle against the pain and bring my baby into this world.
She was there not only as my doctor, but as someone who genuinely wanted me to believe that I could do it. And when I finally did, it felt like we had won that battle together. ❤️
Thank you, Dr. Namrita for being there through every little concern, every question, every anxious moment, every milestone, and finally, through the most important day of my life. Thank you for your patience, your honesty, your availability, your guidance, your motivation, your sweet scoldings, and above all, for the genuine care and love you showed me throughout this journey.
You have been an amazing doctor, but somewhere along the way, you also became a wonderful friend. And that is something I will always cherish.
Thank you for helping me through one of the most beautiful, challenging, emotional, and unforgettable journeys of my life. I will always be grateful that my pregnancy and delivery journey had YOU by my side. ❤️
Lots of love
Sudha, Hemant and our lil boy💕
Visited on Sunday
Staff is good
Expensive services
₹330 for 1st time registration
Ambience is kind of hotel type
Paid ample parking space outside hospital. (₹40 for 1hour)
They gave 1 week opd services or visiting fee for free only untill your 30 weeks of pregnancy. After that they start charging each day vising fee and nothing sort of these were communicated earlier. During your hardest time after these month, they don't pick your call, and tell you to visit emergency only. Don't know why at the time of need they become greed.
This is a really old research institute turned into a hospital. Was never meant to be a hospital and hence wasn't designed to be one.
OT stretches can't enter rooms, patients are taken on wheelchairs (rustic) to the OT, and the biggest one - bathroom doors are so narrow that walkers can't enter! It's a nightmare!
WORST HOSPITAL AND STAFF EVER!!
Being a doctor myself, I am highly dissatisfied with the treatment , post op management by the staff. Neither they are knowledgeable enough nor they have skills to manage a patient. I do not recommend this hospital to anyone for any type of treatment.
Staff here even do not know how to take BP which is a basic thing. Zero responsibility taken by them. They are not interested in giving medication to the patient on time.
I feel this is the WORST hospital in Delhi..
I'm not happy by the Doctor who advised surgery for my father which was questioned by CMC Vellore, how said, symptoms can be treated by medicine. Doctor was not supposed to advise urgent surgery.
I went for an ortho appointment with Dr Vikram. It was a minor issue but he asked me to get an MRI. One of the hospital admins was standing outside his office and called some number and said I've made your appointment, go tp this address. I was confused because I thought the hospital had its own MRI machine where he was making an appointment. The place he was sending me to was charging 8000 for a simple shoulder MRI. I called other places because this seemed too high and they said it costs 2700. I was so disgusted with this experience, I decided not to go back.
This hospital is excellent for pregnancy and delivery related services. Based on my experience I found that this hospital is service oriented rather than money making.
Though the whole team of
obs-gyno are expert, caring and confidence giving but the nurse Anamma made our delivery room experience quite reliefable for both me and my wife. She is truly compassionate and warm hearted and know the psychology of how to handle a woman in extream delivery pain.
She keeps encouraging and do not let break during labour pain.
I do recommend everyone to choose this hospital to make your delivery experience free of worry and distress.
Feedback Regarding TMT Department Front Office Staff
I would like to provide honest feedback regarding the front office staff of the TMT department.
I was disappointed by the way one of the front office staff members communicated with patients. Her manner of speaking was not professional or courteous, and at times, her comments and way of interacting with patients felt inappropriate. Staff working at the front desk should be patient, respectful, and helpful, especially when dealing with patients who may already be stressed, anxious, or unwell.
I also noticed a very basic but concerning issue: there was apparently only one black pen available at the entire front office. Patients are required to use a black pen to fill out the ultrasound application form, yet the front office did not have a pen readily available for patients to use. This is a very basic facility that should be provided in a hospital.
I also observed staff laughing and having conversations that did not appear appropriate in front of patients. The overall attitude gave the impression that patients were not being treated with the level of respect, sensitivity, and professionalism expected in a hospital environment.
I would also like to highlight that important notices and batches/boards regarding procedures and patient instructions should be clearly displayed at the front office so that patients can easily understand the required process and avoid unnecessary confusion or inconvenience.
I request the management to please look into these concerns and provide appropriate guidance or training to the concerned staff. Front office employees are the first point of contact for patients, and their behaviour, communication, and overall conduct should reflect professionalism, empathy, patience, and respect.
I hope the hospital takes this feedback seriously and takes appropriate steps to improve the facilities, communication, and overall patient experience in the TMT department.
Literate but morally illiterate doctor. Estimated vs actual expense is same because you have committed on estimated expense. Male doctor dont knock the door before coming in female petient room. HOD also supporting Misbehaved doctors.
Too much expensive, Everytime you are advised something by the doctor you have to be in line again for the billing. Wish i hadn't gone there in the first place. Wifi password isnt available for those who are there for regular checkups, unless & untill you or your family members are on one of their beds.
Had an appt with Dr. Namrita. Unpleasant experience. She is cold, unempathetic and does not collaborate while discussing over patients condition. She maintains an entitled silence and is socially corrective. I remember her suggesting me to run 10 to 15 kms a day to decrease my weight. It was a bewildering suggestion. She passed similar, uninformed suggestions for diet. What was unpleasant was the entitled tone rather than empathy and an intent to care for the patient. I had heard highly of the hospital. I still believe most of these docs are very skillful. But that does not compensate or fill in the lack of good, effective communication and service.
Doctor are good in the Hospital, get ready to experience govt hospital type feeling here, all female staffs are most talkative, they waste plenty of your valuable time while keeping to wait even for handing over reports. If you will remind them twice they will become irritated.
Management of this hospital seems quite careless about it.
I delivered my baby at this hospital via a Caesarean section. Unfortunately, my experience with the hospital’s services was very disappointing.
The most concerning incident happened on the first night after my surgery. I was in severe pain and not a single doctor came to check on me. I repeatedly requested the nursing staff to call the doctor on duty. Initially, I was told it would take some time, but later I was informed that there was actually no doctor available that night to attend patients. I was completely shocked. It is unacceptable for post-operative patients, especially after a C-section, to be left without medical supervision.
The physiotherapist was also supposed to visit me the following day to guide me on post-operative movements and recovery. Instead, she only came on the third day, just before my discharge, making the session practically meaningless.
My experience with the ultrasound department was equally poor. During my eighth month of pregnancy, I went for a scan expecting a professional and reassuring experience. The radiologist was extremely rude, did not provide 4D images of my baby, and refused to answer basic questions about my baby’s weight, simply asking me to wait for the report. Expectant mothers deserve compassion and clear communication, which was completely lacking.
I shared all of this feedback with a staff member on the day of my discharge, but he seemed completely indifferent and showed no concern or willingness to address the issues.
Another recurring problem is the excessive waiting time for doctor consultations. Even with a prior appointment, patients often have to wait one to two hours because doctors leave the OPD for hospital rounds while patients continue waiting without any updates.
Based on my experience, I cannot recommend this hospital. While the medical treatment itself may have been adequate, the lack of post-operative care, poor communication, unprofessional behaviour in the ultrasound department, and disregard for patients’ time significantly affected my confidence in the hospital’s services. I sincerely hope the management takes patient feedback seriously and improves the quality of care and accountability.
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