With a few rare exceptions, a visit to the hospital is hardly a pleasant experience for anyone. We strive to offer our patients and attendants a comfortable, smooth and pleasant experience when they visit us and all of our services have been designed accordingly. Please read our FAQ’s below if you have any questions.

Patient & Family Rights
• Right to receive information about illness, treatment and prognosis.
• Right to participate in treatment decisions, alternative other treatment options and expected cost.
• Right to give informed consent before anaesthesia, blood and blood product transfusions and any invasive/ high risk procedures/ treatment and any research protocol.
• Right to receive respectful, dignified and non-discriminatory care and the hospital staff to respect sensitivity spiritual and cultural needs.
• Right to have access to personal clinical records, which are protected from any loss or misuse and treated with confidentiality.
• Right to education about treatment care, safe and effective use of medication, side effect of medications, diet and nutrition, immunization, specific disease complications and their prevention.
• Right to refuse continuity of treatment.
• Right to seek healthcare information in the language that is easy to understand.
• Right to know the hospital policies on receiving and responding to complaints, information related to conflicts and differences of opinion about patient care.
• Right to protection from physical abuse or neglect during treatment.
• Right to seek additional opinion regarding clinical care.

Patient & Family Responsibilities
• Provide complete and accurate information about health condition including present condition, past illness, medications, hospitalization etc.
• Provide complete and accurate demographic information.
• Follow the treatment care/ plan and instructions given.
• Respect the hospital staff and other patients.
• Refrain from consumption of alcohol, smoking and carrying weapons.
• Follow visiting hours of the hospital.
• Leave costly items and ornaments at home.
• Pay for services billed in a timely manner as per the hospital policies.
• Taking medications without the knowledge of doctor.
• Accept the environment to ensure a safe and secure stay in hospital.
• Take responsibility for own actions incase of refusal of treatment or physicians advice.